Luna Labs Privacy Policy

Luna Labs (“Luna Labs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, use Luna WrapLab or other online tools, request a quote, upload project materials, communicate with us, or purchase or receive services from us.

This Policy applies to Luna Labs websites, WrapLab, customer portals, project-status tools, concept-generation experiences, and related online services that link to this Policy (collectively, the “Services”).

Information You Provide

We may collect information you provide directly to us, including:

• name
• email address
• phone number
• company or organization name
• billing or business address
• vehicle information
• fleet information
• project details and service preferences
• requested coverage or wrap type
• budget or estimated project range
• logos, photographs, artwork, brand files, and other uploaded materials
• concept selections and design preferences
• feedback, notes, and revision requests
• additional services you express interest in
• messages and communications with Luna Labs
• quote, estimate, scheduling, and project information
• account or customer-portal information

Vehicle and Project Files

When using WrapLab or working with Luna Labs, you may upload photographs of vehicles, logos, brand assets, reference images, documents, and other project materials.

We use these materials to evaluate your project, generate visual concepts, prepare estimates, create designs, communicate with you, and deliver requested services.

Concept and Design Information

WrapLab may collect information about:

• concepts generated for your project
• concepts you view or select
• selected coverage
• style preferences
• color preferences
• design feedback
• additional services you are interested in
• final project direction

This information may be stored with your project record so Luna designers and staff can continue the project without requiring you to re-enter the same information.

Payment Information

If you make a payment through Luna Labs, payment information may be processed by a third-party payment processor.

Luna Labs generally does not need to store complete payment-card numbers. Payment processors may collect information necessary to complete transactions, prevent fraud, and comply with financial regulations.

Automatically Collected Information

When you use our Services, we or our service providers may automatically collect technical information such as:

• IP address
• browser type
• device type
• operating system
• pages viewed
• referring pages
• approximate location derived from IP address
• dates and times of visits
• interactions with our websites or applications
• cookie and similar technology identifiers
• diagnostic and performance information

We may use this information to operate, secure, analyze, and improve the Services.

We may use information to:

• operate Luna Labs and WrapLab
• generate vehicle-wrap concepts
• provide design and production services
• prepare quotes and estimates
• communicate about projects
• manage leads, customers, vehicles, and jobs
• maintain customer project records
• schedule installations or other services
• provide customer-portal and project-status functionality
• process payments
• provide support
• prevent fraud, misuse, and security incidents
• troubleshoot and improve our Services
• analyze how customers use our websites and tools
• develop new Luna Labs services and features
• send service-related communications
• send marketing communications where permitted by law
• comply with legal obligations
• enforce our agreements
• protect Luna Labs, our customers, and others

WrapLab may use artificial-intelligence or machine-learning service providers to assist with visual concept generation, image processing, design exploration, or related functionality.

Project information submitted to these tools may include:

• vehicle photographs
• logos
• brand assets
• business names
• design instructions
• style preferences
• project descriptions

We use these tools to help create visual starting points and support our design process.

Generated concepts are not final production artwork. A Luna designer may review, reinterpret, rebuild, modify, or replace generated concepts before production.

Third-party technology providers may process submitted information in accordance with their agreements with Luna Labs and their applicable privacy terms.

Do not upload confidential information, trade secrets, personal information about others, or materials you do not have permission to use.

We may disclose information to service providers that help us operate our business, such as providers of:

• web hosting
• cloud infrastructure
• file storage
• analytics
• email and messaging
• customer relationship management
• concept or image generation
• payment processing
• security and fraud prevention
• accounting
• project-management systems

We may also share relevant project information with service partners when necessary to fulfill services you request, including providers involved in printing, installation, commercial tint, vehicle upfitting, architectural graphics, or related project work.

We may disclose information:

• with your direction or consent
• to comply with law or legal process
• to protect our rights, customers, employees, or property
• to investigate fraud or security incidents
• as part of a merger, acquisition, financing, sale, or transfer of some or all of our business

We do not treat your project files as public merely because they are uploaded to WrapLab.

We may use cookies and similar technologies to:

• keep Services functioning
• remember preferences
• understand site usage
• measure performance
• improve the customer experience
• support analytics or advertising where applicable

Your browser may allow you to block or delete cookies.

Blocking certain cookies may affect the functionality of the Services.

Where required by applicable law, we will provide additional choices regarding certain analytics, advertising, sale, or sharing activities.

We may send marketing email or other promotional communications where permitted by law.

You may unsubscribe from marketing email using the unsubscribe option included in the message.

Even if you opt out of marketing communications, we may continue sending transactional or service-related communications concerning:

• projects
• quotes
• payments
• design reviews
• scheduling
• account security
• customer support

We retain information for as long as reasonably necessary for purposes such as:

• providing Services
• maintaining project history
• fulfilling customer requests
• maintaining business and accounting records
• resolving disputes
• preventing fraud
• enforcing agreements
• meeting legal requirements

Retention periods may vary based on the type of information and relationship involved.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, or loss.

No online service, transmission method, or data-storage system can guarantee absolute security.

You are responsible for safeguarding passwords and account credentials associated with your Luna Labs or WrapLab account.

Depending on where you live and which privacy laws apply to Luna Labs, you may have rights concerning your personal information, including the right to request:

• access to personal information
• correction of inaccurate information
• deletion of certain information
• a copy or portability of certain information
• information regarding certain disclosures
• opt-out from certain targeted advertising, sale, or sharing activities
• withdrawal of certain consent

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact:

mail@lunalabsfl.com

We may need to verify your identity before completing a request.

Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.

Residents of California and certain other states may have additional privacy rights if applicable state privacy laws apply to Luna Labs.

Where required, Luna Labs will provide applicable rights and notices concerning:

• categories of personal information collected
• purposes for collection and use
• categories of recipients
• access
• correction
• deletion
• portability
• opting out of qualifying sale, sharing, profiling, or targeted advertising
• appeals of certain privacy-request decisions

We will not unlawfully discriminate against you for exercising applicable privacy rights.

The Services are intended for adults and businesses seeking Luna Labs services.

They are not directed to children under 13.

We do not knowingly seek to collect personal information from children under 13 through the Services.

If you believe a child under 13 has submitted personal information to Luna Labs, contact us so we can review and address the situation.

The Services may link to third-party websites, applications, payment processors, social networks, or other services.

Luna Labs does not control the privacy practices of third parties.

Information you provide directly to a third party is governed by that third party’s privacy practices.

If you submit information concerning employees, customers, drivers, vehicle owners, or other people, you represent that you have appropriate authority or permission to provide that information for the project.

We may update this Privacy Policy from time to time.

When we make material changes, we may update the Effective Date and provide additional notice where appropriate or legally required.

Your continued use of the Services after an updated Policy becomes effective is subject to the updated Policy.

For privacy questions or requests, contact:

Luna Labs<br> 200 Sterling Plaza Dr, Unit 209<br> Ponte Vedra, FL 32081<br> United States

Email: mail@lunalabsfl.com<br> Phone: (904) 671-2077